Self-service starts here.
Explore bill payment, package changes, support tickets and traffic insights.
Explore the appHELP & SUPPORT
A little help.
A smoother day.
Find a useful first step, understand your connection, or prepare the details NetX needs to help you.
ON THIS PAGE
Browse the help topics below.
Wi-Fi & coverage
Improve the connection inside your home.
Find out more ↗Understanding speed
Make sense of bandwidth and shared usage.
Find out more ↗Working from home
Prepare your setup for meetings and uploads.
Find out more ↗Billing & account
Find out what you need before paying a bill.
Find out more ↗New connections
Know the steps before installation.
Find out more ↗Connection issue
Prepare a useful support enquiry.
Find out more ↗CONNECTION CHECK
Offline?
Start here.
A few careful checks can help narrow down the issue. Don’t factory-reset your router or disconnect delicate fibre cables.
- Check that your router and fibre terminal have power.
- Try a second device to see whether the issue affects one device or the whole connection.
- If safe, restart the router once and allow a few minutes for it to reconnect.
- Note any red or unusual indicator lights and when the issue began.
- Prepare these details for NetX if the problem continues.
A LITTLE CLARITY
Good questions.
Simple answers.
Getting connected should be easy.
Here's where to start.
Which internet plan is right for me?+
Think about how many people and devices connect at the same time. Browsing and video calls need less bandwidth than several simultaneous high-resolution streams or large downloads. Visit the home internet page to compare the sample plans.
Is NetX available in my area?+
NetX serves homes and corporate customers in Dhaka. Availability depends on the neighbourhood and building. Enter your area in the coverage section; the NetX team will need to confirm the exact address before installation.
Can I get a connection for my office?+
Yes. Choose “Let's talk business” and outline your team size, location and bandwidth needs. Pricing and service arrangements are confirmed through a tailored quotation.
What should I know before installation?+
Confirm the package price, applicable taxes, installation charges, router requirements and expected installation date with NetX before ordering. The packages in this preview are illustrative and are not confirmed offers.
Can I pay my bill or manage my account here?+
This is a preview of NetX's new website. Live billing, customer login and support integrations will be available after NetX's official service links are connected.
FIRST CHECK / FIND THE PATTERN
A few observations.
A clearer support ticket.
Choose the situation closest to yours. Record what you find before asking for help.
One device has a problem
Check whether another device works in the same location. Note the affected device and application, and whether the issue occurs on Wi-Fi or a wired connection.
Wi-Fi is weak in one room
Compare the same device near the router and in the affected room. If the experience changes by location, share that observation with support.
Every device is offline
Check power and visible equipment indicators. Note any unusual light or recent power interruption. Avoid factory-resetting equipment unless support instructs you.
Only one app or website is affected
Try another website or application. Record the affected service, time and error message so the problem can be narrowed down.
GET HELP / INCLUDE THE CONTEXT
Help us understand
what you’re seeing.
Use the app to open a ticket, or prepare a local enquiry draft on this website.
YOUR PREPARATION LIST
A useful support report.
Tick each item as you go. Your selections stay on this page only.
LET’S MAKE IT HAPPEN
Still need a hand?
Describe the issue and prepare a support enquiry.
YOUR NETX SERVICES
The right help.
For every connection.
Choose the service you need help with.
Bongo & Chorki access.
Review the home entertainment offer and ask about activation.
Entertainment helpBusiness systems support.
Prepare an enquiry about corporate internet, voice or your maintenance agreement.
Prepare a support brief