Make a professional first impression.
Plan a welcome greeting and IVR menu that guides callers to the right team.
CLOUD PBX
One number.
Many connections.
Add a cloud phone system to your corporate connection. Plan how calls reach the right people, wherever your team works.
ON THIS PAGE
YOUR BUSINESS / YOUR CALL FLOW
A thoughtful welcome.
A clearer way through.
Cloud PBX is an optional solution. Confirm the features, users and calling plan in your proposal.
Give each team a place in the conversation.
Discuss extensions, ring groups, transfers and business-hours routing.
Plan voice around your people.
Review desk phones and softphone requirements for office and remote users.
NUMBER INCLUDED / PBX OPTIONAL
Know what comes
with your connection.
A free number and a cloud phone system are separate parts of the service.
Corporate internet includes a free IP phone number
Allocation, activation requirements and calling charges are confirmed with NetX. Free number does not mean free calls.
Cloud PBX is an optional quoted solution
User or extension capacity, supported features, setup, subscriptions, handsets and licenses are specified separately.
Network readiness matters
Review bandwidth, voice prioritisation, device compatibility and backup power or connectivity needs.
A CALLER’S JOURNEY
A warm welcome.
A sensible route.
This example shows how a call flow can be planned. Your configured features depend on the selected solution.
A customer calls
The call reaches your allocated business number.
Your greeting sets the direction
An optional welcome menu helps the caller choose the relevant department.
The right team gets the call
Agreed ring groups or extensions connect the caller with available staff.
After-hours routing follows your plan
Discuss a closing message, forwarding or another supported destination for calls outside business hours.
DESIGN YOUR PHONE SYSTEM
Small decisions.
A better conversation.
Gather the essentials before choosing PBX capacity and equipment.
YOUR PREPARATION LIST
Your voice brief.
Tick each item as you go. Your selections stay on this page only.
EXPLORE A SAMPLE CALL FLOW
Where should
the next call go?
Try an illustrative routing example. These controls do not place calls or configure a real phone system.
SAMPLE OFFICE GREETING
Welcome to your business.
Choose a department to see its example route.
ILLUSTRATIVE ROUTE
Business number → Welcome menu → Sales ring group
Sales team · extensions 101–103Example ring group; actual routing and supported features are agreed in your proposal.
LET’S MAKE IT HAPPEN
How should your business answer?
Share your team size, extension count and preferred call flow.