Avoid guessing the outcome.
If money was deducted but the account has not updated, check transaction status and contact support with the reference and time. Avoid repeating payment until the status is clear.
BILL PAYMENT GUIDE
A simpler way
to handle bill day.
Use the NetX Android app to manage your bill and review payment history. Start with the account linked to your connection.
PAY THROUGH THE APP
From your account
to your payment history.
Follow the payment instructions shown in your installed app. The screens and available methods may vary.
Open your account
Sign in to the NetX app using your connection’s account details.
Review your bill
Check the customer account, billing period and amount before continuing.
Follow the payment flow
Choose an available method and complete its secure payment steps.
Check the result
Review the app’s confirmation and payment history. Keep the transaction reference.
WHEN YOU NEED HELP
Keep the reference.
Get a clear answer.
Use the app’s support channel for account-specific payment questions.
Need help signing in?
Keep your customer ID ready and ask NetX for account-access help. Never share a payment PIN, password or OTP.
Prepare an access enquiryKeep your payment record.
Review past payments in the app and retain the transaction reference for future billing questions.
Explore app featuresNETX FOR ANDROID
Your next bill day, in your pocket.
This website does not take payments. Open the actual NetX app for your account services.