Plan the new address first.
Confirm coverage for the new building, cabling access and equipment needs before scheduling relocation.
Check your next stepsMANAGE YOUR CONNECTION
Life moves.
Your connection can follow.
Prepare for a move or a package change with the right questions and account details.
CHOOSE YOUR NEXT STEP
A new address.
A different everyday.
Availability, timing and charges are confirmed before a change is agreed.
Coordinate the changeover.
Plan the new network, installation window and any business continuity needs. Include voice and internal networking in the brief.
Prepare a relocation briefFind a better everyday fit.
Use the NetX app to request an upgrade or downgrade. Review the effective date and billing details before confirming.
Explore the appBEFORE THE MOVE
Give your connection
a little notice.
Gather these details for a more useful service-change conversation.
Identify the account
Have your customer ID and current connection address ready.
Describe the change
Share the new address or package requirement and preferred date.
Confirm the arrangements
Agree equipment handling, any charges, permissions and expected interruption.
Verify after the change
Check connectivity and any associated voice or account services.
LET’S MAKE IT HAPPEN
Ready to discuss your change?
Prepare a local enquiry draft with your account and move details.